Delivery, returns and additional information

For current delivery, returns, manufacturing and pricing information, please see below.

Postage information.

We post Australia wide and are based in Western Australia. Australian Post takes between 7 to 10 business days and Star Track Express takes between 4 to 10 business days, depending on delivery location. All posted orders are allocated a tracking number, to receive this number or inquiries on your parcels location, please contact us: [email protected]

Options available;

  • Single items are sent through Australia Post for items under 500g and Australia Post Parcel Post for items between 500g and 5kg.
    • 500g or less – $9.90
    • Medium sized items – $16.50
    • Large sized items – $20.90
  • Multiple items are sent through Star Track Express and postage is calculated based on weight.
    • Price will vary depending on product quantities, weight, and destination.
  • For the Perth Metro Area in Western Australia, postage is calculated based on weight.
    • Australia Post
      • 500g or less – $9.90
      • 500g to 3kg – $12.10
      • 3kg to 5kg – $13.20
      • 5kg to 10 kg – $15.40
      • 10kg plus – Price will vary depending on product quantities, weight, and destination.
    • Star Track
      • Price will vary depending on product quantities, weight, and destination.
    • Pick up is unavailable.

 

Returns information.

See Terms and Conditions, section 7.

  • Any alleged defect, missing items, or failure to comply with the description in the Goods upon delivery shall be communicated to the Supplier within seven (7) days. This communication shall include the invoice number and the date of purchase of the Goods.
  • Faulty items are to be returned at the buyer’s expense.
  • Items will be inspected on arrival and customer will be refunded accordingly;
    • Full refund including postage or exchange on faulty items.
    • Items returned with no evident fault will receive a refund on the items purchase price.

 

Please note that Major Dog toys are not indestructible and are designed for supervised play only. It is recommended that you purchase toys suitable for your dog. Major Dog items are durable and have been designed to last longer but are subject to a degree of wear and tear during use. Remember that no dog toy is completely indestructible and not every dog is a destructor, if you are unsure on which product would be suitable please contact us ([email protected]) and we would be happy to help.

 

Return address:

PoBox 410
Wanneroo
WA 6946

 

Manufacturing information.

Major Dog Australia and PP Wholesale are the sole importer and distributor of Major Dog products in Australia, for manufacturing concerns or questions please contact us or Major Dog. We carry and sell most of the products by Major Dog.

For a business after Major Dog products that we do not currently have in stock, please contact us as we can organise a special order for you. For a special order, there may be an MOQ and 50% deposit is required upfront. For further information or to organise a special order please contact us at PP Wholesale; [email protected] or Major Dog Australia; [email protected].

 

Pricing information.

For business memberships; prices are set by PP Wholesale, these are our wholesale prices. Businesses are also encouraged and welcome to sign up to PP Wholesale for other products and information. PP Wholesale sells to businesses only, to register please have your ABN and pet related business details ready.

For subscriber and customer memberships, prices are set to PP Wholesale’s recommended retail price. Alternative you can find a store near you to purchase Major Dog products.

Prices viewable on the website are the recommended retail price, to view our wholesale prices please register for a business membership. Your application will be reviewed and either approved to business membership or customer. Please note that wholesale prices are only accessible for customers with a current ABN and business details.